Legal Terms for Secure Online Flower Delivery in Brixton

Brixton Flowers Online Shop: Terms & Conditions

Introduction

Welcome to the official terms and conditions for Brixton Flowers. These terms apply to all online transactions made through our website for flower delivery in Brixton and the surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these conditions. If you do not agree with these terms, please refrain from using our services.

Our terms and conditions are essential for ensuring the quality, transparency, and satisfaction associated with every order dispatched through our online platform. We recommend you read these terms in full before making a purchase.

Scope of Service

Brixton Flowers operates an online shop providing flower arrangements, bouquets, and related gifts to customers for delivery across Brixton and nearby regions. Our e-commerce platform is designed to offer a seamless experience, whether you are ordering for yourself or sending flowers to someone else as a gift in and around Brixton.

Order Process

a. Product Selection: To begin the online order process, browse our selection of flower arrangements, bouquets, and gifts. Click on a product to view its full description, available sizes, pricing, and delivery options specific to Brixton and the surrounding areas.

b. Basket & Checkout: When you have selected your products, add them to your basket. Continue to the checkout page, where you will be prompted to enter recipient details, delivery address, and preferred delivery date. It is your responsibility to ensure all information is correct before submitting the order.

c. Order Confirmation: Once you submit your order, you will receive an on-screen confirmation and a summary of your order. An acknowledgment email will be sent automatically; this is not order acceptance. Acceptance occurs when we dispatch your flowers for delivery.

d. Availability: All orders are subject to product and flower availability. In rare cases where a selected product or flower is not available, we reserve the right to substitute with a similar item of equal or greater value, ensuring that the overall style, theme, and quality remain consistent.

Payments

a. Payment Methods: We accept a range of secure online payment options, including major credit and debit cards. Payment is required in full at the time of order. No order will be processed or dispatched until payment has cleared.

b. Secure Transactions: Our payment process is safely encrypted to protect your financial information. Payment details entered on our website are not stored by Brixton Flowers.

c. Pricing: All prices listed on the website are inclusive of VAT (where applicable). Shipping charges, if any, are clearly stated at the checkout before payment. Prices are subject to change; the price at checkout will apply to your order.

d. Invoicing: If requested, we can provide a digital invoice to your registered email address upon completion of your order. If you have specific invoicing needs for corporate orders, please contact us to discuss arrangements.

Cancellations and Amendments

a. Customer Cancellations: To cancel your order, please contact Brixton Flowers as soon as possible. Orders can only be cancelled prior to the start of processing, which typically occurs shortly after order placement, particularly for same- or next-day flower delivery in Brixton. Processed or dispatched orders cannot be cancelled or refunded as flowers are perishable items.

b. Amendments: To change your order details (such as recipient address or card message), contact us immediately after placing your order. We will do our best to accommodate changes prior to dispatch. Amendments cannot be guaranteed after processing.

c. Seller’s Right to Cancel: Brixton Flowers may refuse or cancel an order at our discretion, for example due to unavailability, errors in pricing, duplicate orders, or circumstances beyond our control. In such cases, a full refund will be issued, and you will be notified as soon as possible.

Delivery

a. Delivery Area: We provide flower delivery services across Brixton and its surrounding areas. Please ensure the delivery address supplied is within our serviceable locations.

b. Delivery Times: Standard and timed delivery slots may be available, depending on the delivery postcode. We strive to meet your requested delivery date; however, delays due to circumstances outside our control (such as severe weather or traffic) are rare but possible.

c. Delivery Access: It is the sender’s responsibility to ensure the recipient will be available at the delivery address or that suitable arrangements are made. Where no one is available to accept the delivery, we may leave the flowers in a safe place, with a neighbour, or attempt to redeliver if feasible.

d. Non-Deliveries: Where delivery is not possible due to incorrect or incomplete information, or lack of access, Brixton Flowers cannot be held responsible and reserves the right to charge for re-delivery.

e. Confirmation: Proof of delivery may be obtained, such as a signature, photograph, or timestamp confirming that the delivery was made as instructed.

Returns and Refunds

a. Non-Perishable Items: For non-perishable gifts or accessories, unused items in their original packaging may be returned within 14 days of receipt. Please contact us for return instructions before sending items back. Your statutory rights are unaffected.

b. Perishable Items: Due to the perishable nature of flowers, we cannot accept returns on items that have been used or are no longer in original condition. If your flowers arrive damaged or are significantly not as described, please notify us within 24 hours with photographic evidence for us to investigate and arrange an appropriate remedy, such as replacement or partial refund.

c. Refund Process: Approved refunds will be processed within 7 working days using the original payment method.

Customer Responsibilities

By placing an order, you confirm that:

You are aged 18 years or over (where required for certain products, such as alcohol-containing gifts);
All information provided during the order process is accurate and complete;
The recipient can accept delivery on the date chosen.

Brixton Flowers cannot be held liable for failed deliveries arising from incorrect or incomplete information provided by the customer.

Liability

a. Limitation of Liability: Our liability to you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the purchase price of your order. Brixton Flowers shall not be liable for indirect, consequential, or special losses, including any loss of business, opportunity, or goodwill.

b. Exclusions: Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Intellectual Property

All website content, imagery, and product designs remain the property of Brixton Flowers. Use of our materials for commercial purposes without prior written consent is prohibited.

Promotions & Discount Codes

Where offered, discount codes or promotional offers may have terms of use, including expiry dates and product exclusions. Only one code or offer may be used per order unless specified otherwise. We reserve the right to withdraw or modify promotions at any time without notice.

Data Protection & Privacy

Your personal information will be handled in accordance with our Privacy Notice. We will only use data for the purposes of processing your order, contact regarding your purchase, and (where consented) marketing communications.

Governing Law & Jurisdiction

These terms and conditions and any disputes arising from or in connection with them are governed by English law. Any dispute or claim arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Updates to Terms & Conditions

Brixton Flowers reserves the right to amend these terms and conditions at any time. The most current version will always be available on our website. Continued use of our online platform following any changes constitutes acceptance of the updated terms.

Contact and Complaints

If you have questions regarding these terms and conditions, your order, or wish to make a complaint, please refer to our contact page for further details. All concerns will be addressed promptly and professionally.

Regional Notice

Please note: These terms and conditions apply to all Brixton Flowers customers placing orders for flower delivery across Brixton and surrounding areas.

Entire Agreement

These terms represent the entire agreement between you and Brixton Flowers in relation to the purchase of products through our online shop and supersede any previous agreements or understandings. No other terms (including those implied by trade, custom, or course of dealing) shall apply.

Thank you for choosing Brixton Flowers for your flower delivery needs in Brixton and the local area.