Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Brixton Customers
At Brixton Flowers, we take immense pride in our reputation as a trusted local florist, serving households and businesses throughout Brixton and the surrounding area. Our mission is to deliver stunning, fresh arrangements every time you order. We back this up with a Fresh Flowers Guarantee: every bouquet and arrangement is carefully prepared and delivered at its peak, ensuring customer satisfaction. If your flowers do not meet our freshness standards, we are committed to making it right.
Damaged-on-Arrival Policy
Your flowers should arrive in perfect condition, ready for you or your recipient to enjoy. In the rare instance that your order arrives damaged or not as described, please contact us on the day of delivery with a clear photo of the issue. This allows us to quickly assess the problem and offer an immediate solution. If your order was delivered to a business or public building, please let us know as soon as the flowers have been received by the intended recipient.
Freshness Window
Our fresh flowers are sourced daily and designed to last a minimum of five days from the date of delivery, provided they are cared for according to the care instructions included with your bouquet. If you experience any issues with freshness within this window, please notify us within 48 hours of noticing the problem. We reserve the right to assess the condition of the flowers—wherever possible, a photo will help us understand the issue and provide a prompt resolution.
Refund and Replacement Options
Your satisfaction is our top priority. If your order is damaged, or does not meet our Fresh Flowers Guarantee, we offer the following hassle-free options:
- Full or Partial Refund: If your flowers arrive in unsatisfactory condition, we can provide a full or partial refund, depending on the extent of the problem.
- Replacement Arrangement: Prefer a fresh bouquet instead? We're happy to resend a replacement arrangement at no extra cost as quickly as possible.
We’ll always discuss your preferred option and work to resolve the issue swiftly so you can continue to enjoy exceptional service from Brixton’s local flower experts. Please note, refunds and replacements may be conditional on satisfactory evidence being provided (such as clear photos of the original order).
Complaints Process
We value your feedback and take every complaint seriously. If you are unhappy with any aspect of our service or product, here’s how we handle complaints:
- Initial Contact: Reach out to us with your order details and a description of your concern as soon as possible.
- Assessment: Our team will investigate and respond promptly, requesting further information if necessary.
- Resolution: We’ll work with you to agree a suitable solution, whether it’s a refund, replacement, or other compensation. Your satisfaction is our priority every step of the way.
Our aim is always to put things right and keep our customers loyal and happy. As a trusted Brixton florist, we are committed to transparency, fairness, and maintaining your trust for every occasion.
Serving Brixton’s Households and Businesses with Trust
Brixton Flowers stands for reliability, quality, and transparency. When you order from us, you’re choosing a longstanding local florist committed to customer care and the freshest blooms. Thank you for supporting your independent Brixton florist—we look forward to brightening your day with every delivery.
